AccorHotels to Acquire World Leader in Concierge Market - John Paul
AccorHotels has announced plans to acquire 80% of the leading player in premium customer and employee loyalty services - John Paul. The remaining 20% stake will be kept by the founder of the company, David Amsellem, who will remain as CEO of John Paul. Following the acquisitions of Wipolo, Oasis Collections, SquareBreak and onefinestay, the acquisition of John Paul, will transform AccorHotels into a travel companion providing innovative services to travelers at every step of their journey.
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AccorHotels to acquire John Paul | Photo Credit: AccorHotels
John Paul was founded in Paris in 2007 and it merged with LesConcierges in 2015 to create the world leader in loyalty services with a total company strength of 1,000 across five continents. The team works with some of the world's leading brands to provide bespoke concierge services around the clock (24/7) to meet the needs of their customer's requests.
Equipped with a proprietary Customer Relationship Management (CRM) and data platform that is based on behavioural profiling and personalisation, John Paul has a network of 50,000 partners in over 50 countries to provide the most exhaustive and global solutions to brands in the financial, automotive, travel, consumer, healthcare, pharma, luxury industries and more. AccorHotels positions itself as the best provider of multi-nature services to guests, supporting the whole customer journey, from non-hotel offers to 24/7 assistance through an integrated and innovative solution.
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